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Showing posts from August, 2020

What to do when Settings will not open on your iPhone?

My daughter complained about not being to launch the Settings menu from her iPhone11. She has restarted multiple times already. I looked at the obvious like resetting making sure screentime is disabled on her account and tried ways to reset without losing her photos and videos. Everything I tried required access to the Settings menu. I was sure it wasn’t a hardware issue but a software configuration issue. The second part of my troubleshooting involved wiping the phone and restoring from backup in order to rule out the hardware issue theory. To do this, I used iTunes on my Windows computer and connected the iPhone to my computer using usb cable. In order to perform backup, the local storage on your C drive has to have sufficient disk storage to accommodate the total size of photos and videos on the iPhone. This is where most of my problem was. The backups are stored on these paths: \Users\(your username)\Apple\MobileSync\Backup\  or \Users\(your username)\AppData\Roaming\Apple Comp...

Unable to get to computer BIOS because monitor goes to sleep at startup?

I just enrolled in a course that requires running virtual machines on my Windows 10 Pro computer using VirtualBox. I couldn't start the virtual machines because of this error "The native API dll was not found (C:\WINDOWS\system32\WinHvPlatform.dll)". After doing some troubleshooting, I found this to mean that the hardware acceleration settings required by the CPU to support virtualization are currently disabled in my computer BIOS. I had to enable virtualization on my CPU chipset (VT-x/AMD-V).  Seems easy enough, right? I rebooted my computer and was expecting to see the memory counter and options to get into the BIOS. It must have been so quick that it took me straight to Windows 10 login prompt right away. I tried again and as usual I am immediately back to Windows 10 login. Each time I reboot, there is a box that says my monitor is going to sleep and does not wake again until presented with Windows 10 login prompt. I can hear the disk and fans spinning during startup, ...