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Showing posts from October, 2014

What to do when Settings will not open on your iPhone?

My daughter complained about not being to launch the Settings menu from her iPhone11. She has restarted multiple times already. I looked at the obvious like resetting making sure screentime is disabled on her account and tried ways to reset without losing her photos and videos. Everything I tried required access to the Settings menu. I was sure it wasn’t a hardware issue but a software configuration issue. The second part of my troubleshooting involved wiping the phone and restoring from backup in order to rule out the hardware issue theory. To do this, I used iTunes on my Windows computer and connected the iPhone to my computer using usb cable. In order to perform backup, the local storage on your C drive has to have sufficient disk storage to accommodate the total size of photos and videos on the iPhone. This is where most of my problem was. The backups are stored on these paths: \Users\(your username)\Apple\MobileSync\Backup\  or \Users\(your username)\AppData\Roaming\Apple Computer

Cleaning Code-Injection Malware on Thanksgiving Weekend

I just finished removing a code-injected malware that blacklisted a website with security providers like Google and Symantec, and it had to be on this Thanksgiving Long Weekend. Nothing makes me more sick that having to deal with this type of cleanup but it has to be done. Our whole household is already sick with cough and flu so this adds to the fun. I noticed the infection by constant emails from my service provider that my quota was getting exceeded. I know the site is popular but couldn’t be that popular. When I tried to get to the site using Google Chrome browser, I received a ominous red splash screen letting me know that there is malware on the site and that I should only continue if I understood the risks. Fortunately, I had the site registered with Google Webmaster Tools and was able to get a sample of the suspicious code injection. I also ran http://killmalware.com/, http://www.siteadvisor.com/sites/aminsolutions.com, and http://sitecheck.sucuri.net/ against the website to