Not Interested in Custom and Free Hosing (Not a Typo)

I received this email from an Internet Service Provider that offers free hosting. I used their free hosting service from before and had been happy with the uptime and throughput. Helpdesk was also very responsive. My only complaint is with their email correspondence. They obviously use email templates for their email campaigns but the spelling mistakes are rampant and it reflects very badly on the company from my perspective. I firmly believe that client correspondence is very important and must be professional free from grammatic and spelling errors.

Here is the body of the email that I received:

I definitely do not want any ‘continued custom .. free hosing’. Don’t want to get hosed, LMFAO. It’s an honest mistake but they need to spend more time proof-reading their correspondence before hitting the SEND button. Just saying.

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Six iPhone Apps That Could Save You On Your Voice Plan

My friend recently told me about how he had to pay for overage fees on his iPhone 3G data plan in the past two months. He mentioned that because of this, he was going to try and save on both voice and 3G data plan by going offline whenever there is WIFI coverage. I thought it made perfect sense because in the normal course of a business week, he would have WIFI connectivity when he is in the office and when he gets home. Doing this would allow him to reduce his monthly limit from 1GB to 500MB.

In addition to the 3G data plan savings, he also said he can further save on long distance voice plan charges. He downloaded a few iPhone apps that he could use without using up any airtime. As long as he has WIFI or is connected to 3G, these apps will allow him to avoid using precious phone airtime:

MagicJack
This app let’s you call to any phone, as long as you already have the MagicJack hardware plugged in at home. Free calls in Canada and in the US.

netTalk
Can call anyone, including non-netTalk users and it’s free in Canada and in the US. My friend says this is his favorite so far.

UWewe
Registration is based on a real phone number. Allows you to call other UWewe users for free or any phone all over the world at a discount. The best thing about this is that you have 20 minutes of free calls per day, my friend says.

Viber
Lets you make free phone calls anywhere in the world and send text messages to anyone who also has the application installed. The username is your telephone number so it makes it easy to call anyone who also has the app installed. http://helpme.viber.com/index.php?/Knowledgebase/Article/View/18

Weixin
Allows users to send and receive instant text and voice messages for free, to other Weixin users. http://chineseculture.about.com/b/2012/02/04/wei-xin-app-gaining-popularity-in-china.htm

Skype
Use this to talk to other Skype users for free, but discounted to any phone. Very popular because it’s so cheap.

I haven’t actually used any of these iPhone apps. What’s your take on any of the 6 listed here?


Joining a Toastmasters Club Is A Must

I have started attending the Toastmasters club at the downtown S.U.C.C.E.S.S. office called “Talk for Success Toastmasters” as a guest. It was started by my neighbor Suddhodan and the sessions have been helpful so far. It is held on Wednesdays from noon to 1PM and I’m petrified everytime I attend. Stage fright is the hardest thing to conquer I think but I know I have to get over it. I have yet to take on some of the roles like time keeper, table topic evaluator, speaker, etc and to be honest, I’m not looking forward to it.

Their membership benefits include books that clearly spell out the roles, etiquettes, and best practices. I have just attended two sessions and have already learned the following:

- Do not apologize and never say ‘sorry’. In previous public speaking engagements, I would apologize in advance at the start of the speech because I wasn’t a skilled speaker. This is apparently a no-no.
- Do not draw attention to your gap-fillers like ‘uhms’, ‘ahhs’, ‘you know’ , etc. This becomes apparent at Toastmasters clubs where someone is counting your gap-fillers. Just keep going.

It’s a very informal crowd and everyone is nice. You and I would probably rather go to the dentist for a root canal but joking aside, I welcome the challenge.

(Room 110, 28 Pender Street West, Vancouver |
talkforsuccesstoastmasters@gmail.com | Suddhodan 604.408.7274 ext 2046 | http://talk-for-success-toastmasters.wikispaces.com)


Using an external USB drive on your PS3 game console

I have just spent all day today trying to fix what could be mechanical issues on a 115GB Western Digital external USB drive. Every so often, I would hear that deathly clicking noise from the external hard drive and then lose connection to the contents of the drive. I fear that it’s life is numbered so I moved the contents to another location and low-level formatted the disk with hopes of getting more life out of it.

In order to use a USB drive with a Sony PS3 game console, it has to be formatted with FAT32 file system. Using the utilities that come with Windows XP SP3, I cannot format the entire drive with FAT32 using “format /fs:fat32″ because of FAT32 file system limitations. I searched around for a utility and found freeware SwissKnife. This software let me format the entire 115GB capacity.

After that, I tried to copy all the contents back to the extenal USB drive but I ran into roadblocks again. Using Windows Explorer, the copy would start but fail after a few minutes with an unrecognized sector error message. This only seems to happen with big files over 600MB. I had no issues copying small text files however, so I attributed the error to the FAT32 limitations in Windows rather that bad blocks in the drive. I dropped to a MSDOS command prompt and used XCOPY to copy the same big files that errored out, and I was able to complete the copy with no issues.

One final tip I learned from my Nick. Copy your videos and photos into folders named VIDEO and PICTURE respectively. Make sure it’s all in uppercase. Doing this will let you display the contents easily from your PS3 game console. Enjoy.

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Completed a course at BCIT: Relational Database and SQL

Back in December 2011, I just completed a 12-week evening course COMP 1630 at BCIT in downtown Vancouver. This was a great course worth 5 credits, and delved into database design, architecture, a little systems analysis, and a lot of SQL syntax. We learned about Crow’s Foot Notation in building an initial requirements design before translating that into actual tables, columns, indices, contraints, etc. It helped strengthen what I already knew of database systems and look forward to taking database administrator-type courses this year.


Replacing Hard Disks in an Apple iMac

Jade replaced the hard disks on his Apple iMac last week and it was a non-issue replacing them with SSD drives. Here is his account of what took place:

“I ve had it. Opening up my IMac to replace the hard drive. Hope it works..installing ssd cause the original hard drive failed. Such a pain.”

“Dissecting the iMac.”

“Putting it back together. Cool that the screen is connected to the led via magnets.”

Photo credit Jade Amin


Why Do My Google Blogger Sites Rank Lower Than ISP-hosted Sites in Alexa.com?

I asked the following on a guest post by Chuck Rylant on ProBlogger.net, expecting to get some concrete answers to low Alexa.com ranking for my other websites. Just like Chuck, I personally think it’s because of the SEO tools available on self-installed WordPress websites that may not be available on Google’s Blogger. I am re-posting it here because I didn’t get the answer I was looking for and am hoping someone can help me out.

Here is the comment I made below, also linked here Guest Post by Chuck Rylant

—————
11/4/2011 at 1:26 am

I am also not a professional blogger and average around 2-3 posts a month on my computer blog http://www.aminsolutions.com and post more frequently on my personal weblog http://www.chromiloamin.com. I also use Alexa to see my progress but am currently stuck at 5 million on Alexa for the computer blog and 23 million for the personal weblog. It’s been at 23 million for a long time and won’t budge. I thought post frequency would improve my ranking. Is it because I use Google’s Blogger for the personal weblog while I use WordPress for the computer blog? I am thinking of porting my weblog to WordPress. Did you determine if this played any role at all in your research and roadmap? I am also trying to promote an e-book http://www.aminsolutions.com/book and am using these blogs for my platform.

—————

Do you know if there is a difference in the way Google Blogger websites rank in Alexa.com compared to ISP hosted websites?

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Dang, We May Have Lost Another Staple Client?

This is a followup to a previous post in the summer of 2011, about how important customer service is to the health of a business relationship.

Just recently, our most loyal client since 2004 has just announced that they would like to postpone or hold-off on monthly managed IT services in the “short-term” while server upgrades are performed by their other IT provider back east. They are also looking at options for an offsite server, possibly outsource their email infrastructure and sign up for SaaS provider. They are starting to use a lot of mobile devices to do a lot of their work, including Blackberries and Android tablets so their datacentre is changing.

It’s unfortunate that we will not be involved in transitioning their infrastructure. I hope the GM calls after the dust settles so that we can continue with our business relationship. My single most important advice to others is to frequently and continuously revise your customer service strategy.


Notes on Freelance Camp 2011 – How to Write a Book (Session #3)

This is a continuation from my previous post What Clients and Consultants Really Think? (Session#2). The third session that I attended is on writing and publishing a book.

/How to Write a Book, by Kathrin Lake.
This was a very interesting session for me because I aspire to one day publish my very own paperback. Kathrin says that for her, it usually takes her 2-3 months to write a book. She says that it is about trust, in that readers wants to get to know you. She also says that successful writers have memorable stories to tell. They are about life stories and must have a message. Everyone knows how to write but Kathrin says you must intimately know the process that you use to do that. If you don’t already, then you have to figure out your own process for writing. Her suggestion for finding your writing process is to:
1) write blogs;
2) get the bulk of your book done;
3) read, educate yourself.

Editing
If you are starting out, you probably should send out an electronic copy of your book to family and friends. Kathrin pushes for a quick push to get the majority of your book done and multiple edits from multiple editors. If you can afford it, professional editors are obviously the way to go.

Publishing
Kathrin says that the publishing world is in complete chaos right now because there are so many formats, i.e. ebooks, kindle, and ipad. Since it is so easy to publish, there is also a lot of competition. She says there are 5 ways to publish:
1) Traditional publishing;
2) Self-publishing, print-on-demand;
3) Sponsored publishing, paid expert advice;
4) Kindle, this is the cheapest;
5) Blogging.
Item number 2 appeals to me.

Marketing
Sharing excerpts of your book is a great marketing tactic. Selling by chapter or chunks is also a very good way to tease readers into reading your entire book. You have to have a ‘platform’, i.e. what is your form of exposure for your book? Put together book trailers and videos, and get endorsements from your Advanced Reading Copy (ARC) that you send out.

So get started. If you already run a blog like this one, convert your blog into an ebook. One of the myths is that you have to write chronologically, but that’s just not true. You can write it any way you like. Someone asked why readers would buy an ebook when they could just go online to read the blog. The answer is that some people like their reading materials all neatly packaged and in print. I know I do.

I enjoyed this session and I may sign up for more of Kathrin Lake’s classes at Douglas College. These were my notes from a weeks back so I hope I covered everything. There are still other sessions that I attended at Freelance Camp but I’ll save them for next time.

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Notes on Freelance Camp 2011 – What Clients and Consultants Really Think? (Session#2)

This is a continuation from my previous post Contracts for People Who Hate Contracts (Session#1). The second session that I attended is about Clients/Consultants and what they really think.

/What Do Client and Consultants Really Think? by Corwin Hiebert and Mark Shiah
In the presentation, Mark was the client and Corwin was the consultant. They re-enacted many things that we all go through when in a client-consultant relationship from introduction to project finish.

Some of the things I learned from the consultant side of things:

- Help client make better decision.
- Be the expert by diagnosing and analyzing the problem.
- Know your role.
- Caring for the client or the project.
- Don’t let clients chase you down.
- If you have multiple clients, make sure you manage and prioritize your time.
- Use online collaborative tools like “Smartsheet”.
- Make client feel that they are the priority. I got burned by this previously and I have more details if interested.
- Give your honest advice to the client, and fully believe the project will work.
- When it comes to money, nickel-and-diming is awkward for the next engagement. It’s better to send all your invoices ahead of time to the stakeholder.
- And finally, provide value-base project work instead of billing hourly. Corwin recommended this book “Value-based Consulting”, I believe the one written by Fiona Czerniawska.

From the client side of things, the only thing that we as the consultants ask for, is that you do not carboncopy (CC) everyone in emails. Deal directly with the project manager who will distribute all correspondence to the project group.

For question-and-answers period, a question asked was: What is the difference between Contractors vs Consultants?
- Contractors are “yes” people. They will do what you tell them to do.
- Consultants will bring expert advice and give you options. They will talk themselves out of a job at times if they don’t believe a project will work.

This all I have for this session. The third session I went to is titled “How to Write a Book” by Katrin Lake. Stay tuned for the exciting details.


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